Ocean Fara Customer Portal Terms & Conditions

The Ocean Fara customer portal is provided to support customers in requesting freight rates, receiving commercial offers, submitting booking requests, sharing shipment details, uploading shipping documents, communicating operational instructions, reviewing shipment-related information, and accessing related logistics services.

You agree to use the portal only for legitimate commercial purposes and in compliance with all applicable laws, regulations, trade restrictions, customs requirements, carrier requirements, sanctions rules, and these Terms & Conditions.

You are fully responsible for the accuracy, completeness, legality, and reliability of all information, documents, declarations, and instructions submitted through the portal.

Certain portal features may require account registration. During registration or use of the portal, you may be required to provide company details, contact information, shipment data, billing information, compliance information, and supporting documents.

By creating an account, you confirm that you have the legal authority to register, access, and use the portal on behalf of your company or organization.

You are responsible for keeping your username, password, and account access details secure. Any activity performed through your account shall be deemed to have been performed by you or with your authorization.

You must immediately notify Ocean Fara if you become aware of any unauthorized access, misuse, suspected breach, or security concern related to your account.

Ocean Fara may suspend, limit, or terminate portal access if it considers that an account has been used unlawfully, improperly, fraudulently, for restricted activity, for high-risk activity, or in breach of these Terms & Conditions.

All quotations, offers, freight rates, schedules, transit times, service options, availability details, and cost estimates provided through the portal are subject to confirmation and shall not be considered final unless expressly confirmed in writing by Ocean Fara.

Unless clearly stated otherwise, all offers issued through the platform are subject to origin and destination Terminal Handling Charges, local charges, documentation charges, port charges, terminal charges, customs-related costs, taxes, VAT where applicable, government charges, inspection charges, third-party charges, and any other applicable costs at origin, destination, transshipment point, or inland location.

Any charges quoted in USD and payable in the United Arab Emirates shall be payable at the exchange rate of:

1 USD = AED 3.685

Ocean Fara reserves the right to correct errors, amend quotations, withdraw offers, revise charges, or reject requests at any time, including before or after booking confirmation, where such correction, amendment, withdrawal, revision, or rejection is required due to error, carrier revision, surcharge change, operational issue, compliance concern, third-party charge, or any matter beyond Ocean Fara’s control.

All quotations and offers are subject to the availability of empty containers, vessel space, carrier approval, feeder availability, terminal acceptance, port acceptance, customs acceptance, transshipment feasibility, inland transportation availability, and operational suitability at the Port of Loading, Port of Discharge, transshipment port, inland delivery point, or any other relevant location.

Ocean Fara does not guarantee container availability, vessel space, routing, schedule reliability, transit time, cargo acceptance, or final booking confirmation unless specifically confirmed in writing.

Unless expressly agreed otherwise, offers issued through the portal apply only to normal cargo, non-hazardous cargo, non-IMO cargo, and cargo with normal gross weight, standard packing, and no special handling requirements.

Booking confirmation is subject to the acceptance of the cargo description, commodity, HS code, packing type, gross weight, dimensions, cargo value, special requirements, and any regulatory or carrier conditions applicable at the time of booking.

If the actual nature, quantity, weight, size, packing, classification, value, HS code, or description of the cargo is different from what was declared by the customer, shipper, consignee, buyer, seller, or their representative, all related risks, liabilities, penalties, fines, delays, damages, additional costs, and legal consequences shall be borne entirely by the customer.

All offers and quotations are subject to any General Rate Increase, Peak Season Surcharge, Emergency Surcharge, War Risk Surcharge, congestion surcharge, fuel surcharge, security surcharge, low-sulphur surcharge, inland haulage increase, carrier tariff update, local charge revision, terminal charge revision, port charge revision, customs-related charge, government charge, or any other surcharge or cost imposed by carriers, shipping lines, terminals, ports, customs authorities, government bodies, transporters, airlines, warehouses, agents, or third-party service providers.

Ocean Fara may pass such revised or additional charges to the customer, even if they arise before or after booking confirmation, where they are imposed by third parties or become applicable to the shipment.

Submitting a booking request through the portal does not mean that the booking has been confirmed.

A booking shall only be considered confirmed when it has been accepted and confirmed in writing by Ocean Fara and/or the relevant carrier, shipping line, airline, transporter, warehouse, terminal, agent, or service provider.

Ocean Fara may reject, cancel, amend, suspend, or hold any booking request if the submitted information is incomplete, inaccurate, commercially unacceptable, operationally impractical, restricted, sanctioned, prohibited, high-risk, non-compliant, or not accepted by the relevant service provider.

All shipments are subject to the terms, conditions, limitations, tariffs, and rules contained in the relevant carrier’s, shipping line’s, airline’s, transporter’s, warehouse’s, terminal’s, or service provider’s bill of lading, waybill, transport document, service terms, tariff, or applicable conditions of carriage.

Where Ocean Fara or its agent issues a house bill of lading, house waybill, delivery order, arrival notice, shipment instruction, invoice, or any other shipment-related document, the shipment shall also be governed by the terms and conditions applicable to such document.

If there is any inconsistency between a third-party carrier document and Ocean Fara’s service terms, the relevant document shall apply to the part of the shipment or service to which it relates.

Demurrage, detention, storage, late collection charges, late return charges, port charges, terminal charges, depot charges, and related costs shall be calculated and applied according to the applicable tariff of the carrier, shipping line, terminal, port, depot, warehouse, customs authority, or other relevant service provider.

Standard free time shall be determined by the relevant carrier or service provider tariff unless a different free time has been expressly confirmed in writing.

The customer is responsible for monitoring free time and arranging timely customs clearance, document submission, delivery order collection, cargo release, cargo collection, payment, container return, and all other shipment formalities.

Ocean Fara shall not be responsible for demurrage, detention, storage, penalties, or additional costs caused by delay, non-payment, incomplete documents, customs issues, inspection, late instructions, consignee delay, shipper delay, carrier delay, terminal delay, port delay, banking delay, government action, or any third-party matter.

Ocean Fara shall not be liable for any change to announced vessel schedules, sailing dates, arrival dates, routing, transshipment ports, cut-off times, carrier schedules, terminal operations, inland transportation arrangements, or estimated transit times.

All schedules, routings, and transit times are estimates only and may change due to weather, congestion, vessel omission, port closure, customs inspection, sanctions screening, strikes, war risk, carrier decision, equipment shortage, transshipment delay, operational disruption, government action, force majeure, or other events beyond Ocean Fara’s control.

The customer shall be responsible for:

Providing complete and accurate shipment information, including cargo description, HS code, weight, dimensions, packing, documents, and instructions.

Ensuring that the cargo is lawful, correctly declared, safely packed, properly marked, accurately labelled, and fully documented.

Obtaining all required permits, approvals, licenses, certificates, customs documents, regulatory clearances, and import/export authorizations.

Paying all freight, service charges, taxes, duties, VAT where applicable, penalties, fines, demurrage, detention, storage, third-party costs, and any other shipment-related charges.

Complying with all applicable laws, customs rules, trade regulations, sanctions requirements, banking regulations, and international shipping requirements.

Ensuring that the shipment does not involve prohibited, restricted, misdeclared, dangerous, illegal, sanctioned, or high-risk cargo.

Ensuring that all parties involved in the shipment, including shipper, consignee, notify party, buyer, seller, carrier, bank, insurer, end user, and beneficial owner, are lawful and not sanctioned, restricted, or prohibited.

Ocean Fara acts as a freight forwarder, logistics arranger, and intermediary. Ocean Fara may arrange services through carriers, shipping lines, airlines, transporters, warehouses, customs brokers, terminals, agents, ports, and other third-party service providers.

Ocean Fara is not a carrier, shipping line, airline, terminal operator, port authority, customs authority, warehouse operator, insurer, or government body unless expressly stated in writing.

Ocean Fara’s liability shall be limited to the liability of a freight forwarder, including the principles reflected in the FIATA Model Rules for Freight Forwarding Services, where applicable, and subject to any mandatory applicable law.

Ocean Fara shall not be liable for indirect, consequential, special, punitive, commercial, or loss-of-profit damages, including loss of business, loss of market, production delay, contract penalties, reputational damage, customer claims, loss of opportunity, or business interruption arising from shipment delay, cargo issue, customs matter, payment matter, sanctions issue, service interruption, or third-party act or omission.

The customer is strictly prohibited from using Ocean Fara, its portal, its services, its agents, its partners, or its network for any shipment, transaction, arrangement, dealing, trade, sale, purchase, transport, or service that is directly or indirectly connected with:

U.S., EU, UN, UAE, or other applicable sanctioned jurisdictions.

Sanctioned individuals, companies, vessels, carriers, banks, ports, terminals, or counterparties.

Sanctioned goods, restricted cargo, dual-use goods, prohibited commodities, controlled items, or illegal cargo.

Any country, route, commodity, entity, customer, bank, port, vessel, or transaction considered high-risk by Ocean Fara.

Any activity that may expose Ocean Fara, its management, employees, agents, partners, banks, insurers, carriers, customers, or service providers to sanctions, legal, financial, banking, regulatory, or reputational risk.

Ocean Fara may reject, suspend, cancel, hold, or terminate any quotation, booking, shipment, payment, account, or service if it identifies sanctions risk, compliance risk, customs risk, banking risk, financial crime risk, legal risk, insurance risk, or reputational risk.

The customer remains fully responsible for verifying that its shipments, cargo, documents, parties, ownership structure, origin, destination, routing, banks, payments, and transactions comply with all applicable sanctions and trade compliance requirements.

Ocean Fara shall not be responsible or liable for any delay, loss, seizure, detention, cargo hold, customs hold, booking cancellation, carrier refusal, port restriction, banking issue, payment blockage, document rejection, inspection, penalty, fine, damage, cost, or claim arising from or related to sanctions, restricted trade, prohibited goods, sanctioned parties, high-risk jurisdictions, regulatory restrictions, or trade compliance concerns.

All risks, liabilities, costs, penalties, and consequences arising from sanctions or restricted trade matters shall be borne by the customer.

The customer shall not use the Ocean Fara portal or services for illegal trade, illegal shipment, fraudulent activity, money laundering, terrorism financing, sanctions evasion, customs fraud, smuggling, misdeclaration, bribery, corruption, tax evasion, document forgery, restricted commodity dealing, or any other unlawful or unethical activity.

Ocean Fara may report suspicious, unlawful, fraudulent, or non-compliant activity to the relevant authorities where required or permitted by law.

The customer is responsible for ensuring that all documents, data, declarations, and instructions uploaded or submitted through the portal are genuine, accurate, complete, valid, lawful, and authorized.

Ocean Fara may rely on the information and documents submitted by the customer and shall not be responsible for any consequence arising from false, incomplete, delayed, expired, forged, incorrect, inaccurate, unauthorized, or misleading information or documents.

The customer shall indemnify Ocean Fara against any claims, penalties, fines, damages, charges, expenses, or liabilities arising from incorrect, incomplete, misleading, unlawful, or defective information or documents provided by the customer or its representatives.

The customer shall pay all freight, local charges, terminal charges, customs-related charges, taxes, VAT where applicable, surcharges, demurrage, detention, storage, third-party charges, and any other amounts according to the invoices issued by Ocean Fara.

The customer acknowledges that all invoices issued by Ocean Fara represent valid and legally binding payment obligations. The customer shall be legally responsible for the full and timely settlement of all invoiced amounts, whether such amounts relate to freight, forwarding services, logistics services, carrier charges, shipping line charges, terminal charges, port charges, government charges, customs-related charges, storage, demurrage, detention, documentation, banking charges, or third-party costs incurred in relation to the customer’s quotation, booking, shipment, instruction, or service request.

The customer shall not withhold payment of undisputed amounts because of a dispute concerning a separate charge, shipment, delay, claim, document, third-party matter, or service issue.

Ocean Fara may withhold documents, releases, delivery orders, cargo instructions, shipment processing, booking services, portal access, or any further services if invoices remain unpaid, credit limits are exceeded, payment terms are breached, or disputes are not resolved to Ocean Fara’s satisfaction.

Any bank fees, transfer fees, card processing charges, currency exchange losses, taxes, collection costs, legal fees, and recovery expenses shall be borne by the customer unless otherwise agreed in writing.

Cargo insurance is not included unless the customer specifically requests it and Ocean Fara confirms the insurance arrangement in writing.

The customer is responsible for arranging suitable cargo insurance for the shipment. Ocean Fara shall not be liable for uninsured or underinsured cargo losses, damage, theft, shortage, contamination, deterioration, delay, or any other cargo-related risk.

Ocean Fara will make reasonable efforts to maintain the availability and functionality of the customer portal; however, uninterrupted, error-free, secure, or continuous access is not guaranteed.

The portal may be temporarily unavailable due to maintenance, upgrades, technical problems, cybersecurity measures, software issues, internet disruption, hosting failure, third-party system failure, or events beyond Ocean Fara’s control.

Ocean Fara shall not be liable for loss, delay, missed communication, failed booking, interrupted access, data transmission issue, business interruption, or any other consequence arising from portal downtime, system error, software bug, internet issue, or technology failure.

Ocean Fara may collect, process, store, review, analyze, and use company information, contact details, shipment data, quotation information, booking records, operational data, documents, communications, service history, user activity, and related business data for the purpose of providing logistics services, freight forwarding services, customer support, billing, compliance, sanctions screening, customs coordination, communication, service improvement, analytics, automation, artificial intelligence development, and AI model training.

The customer acknowledges and agrees that Ocean Fara may use data submitted through or generated by the portal to improve its systems, develop digital tools, train artificial intelligence models, improve quotation accuracy, enhance operational workflows, support automation, detect errors, improve customer experience, and develop new logistics technology solutions.

Where reasonably possible, Ocean Fara may use aggregated, anonymized, or pseudonymized data for analytics, technology improvement, and AI training. Ocean Fara shall not intentionally disclose the customer’s confidential commercial information to unauthorized third parties, except where necessary for service delivery, legal compliance, regulatory purposes, customs clearance, sanctions screening, dispute resolution, debt recovery, technology operation, AI functionality, or as otherwise permitted under these Terms & Conditions.

The customer agrees that Ocean Fara may share relevant shipment, commercial, operational, and business information with carriers, shipping lines, airlines, transporters, terminals, ports, customs brokers, agents, insurers, banks, authorities, compliance screening providers, technology providers, AI service providers, and other third parties where required for providing services, operating the platform, enabling AI functionality, or complying with applicable laws.

Use of the portal is also subject to Ocean Fara’s Privacy Policy, where published.

Each party shall take reasonable steps to protect confidential business information received from the other party.

Confidential information may include shipment details, rates, quotations, customer data, commercial terms, operational instructions, documents, correspondence, and business records.

Ocean Fara may disclose confidential information where required for shipment handling, service delivery, customs clearance, sanctions screening, payment processing, dispute resolution, debt recovery, legal compliance, technology operation, AI functionality, or where required by a court, authority, carrier, bank, insurer, government body, or regulator.

All portal content, software, systems, layouts, designs, logos, branding, workflows, databases, data structures, platform features, documentation, and materials made available through the Ocean Fara customer portal are owned by or licensed to Ocean Fara.

The customer may not copy, reproduce, modify, reverse engineer, distribute, resell, scrape, extract, or commercially exploit any part of the portal without prior written approval from Ocean Fara.

Ocean Fara may suspend, restrict, or terminate the customer’s access to the portal or services at any time if:

The customer breaches these Terms & Conditions.

The customer provides false, incomplete, inaccurate, or misleading information.

The customer is involved in prohibited, restricted, sanctioned, illegal, or high-risk activity.

The customer fails to pay outstanding invoices or charges.

Ocean Fara identifies sanctions, compliance, legal, financial, operational, banking, insurance, or reputational risk.

Continuing the service becomes commercially, legally, technically, or operationally impractical.

Suspension or termination shall not release the customer from its obligation to pay any outstanding invoices, charges, penalties, costs, or liabilities.

Ocean Fara shall not be liable for any failure, delay, loss, damage, disruption, or additional cost caused by events beyond its reasonable control, including but not limited to war, armed conflict, terrorism, piracy, sanctions, strikes, labor disputes, port congestion, customs delays, government restrictions, epidemic, pandemic, natural disaster, weather event, cyber incident, system failure, power outage, vessel delay, carrier failure, terminal closure, road restriction, border closure, inspection delay, banking restriction, or force majeure event affecting any third-party service provider.

The customer shall indemnify and hold harmless Ocean Fara, its directors, managers, employees, agents, affiliates, contractors, and partners from and against any claims, losses, damages, liabilities, penalties, fines, legal fees, recovery costs, and expenses arising out of or related to:

Incorrect, incomplete, false, delayed, or misleading information provided by the customer.

Misdeclared cargo, prohibited cargo, restricted cargo, dangerous goods, sanctioned goods, or unlawful shipment.

Breach of sanctions, customs, banking, trade, transport, or regulatory requirements.

Non-payment or delayed payment of invoices or charges.

Claims by shipper, consignee, buyer, seller, carrier, terminal, port, customs authority, bank, insurer, or any third party.

Breach of these Terms & Conditions by the customer, its employees, agents, contractors, or representatives.

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable to the services provided and, where relevant, the laws of the jurisdiction in which Ocean Fara provides or arranges the relevant service.

Any dispute, controversy, or claim arising out of or in connection with these Terms & Conditions, the customer portal, any quotation, booking, shipment, invoice, payment obligation, or service provided by Ocean Fara shall first be attempted to be resolved amicably between the parties.

If the dispute cannot be resolved amicably, the dispute shall be referred to arbitration in Dubai, United Arab Emirates, under the applicable arbitration rules and procedures of the Dubai Chamber of Commerce, or any arbitration centre, committee, or dispute resolution body designated or recognized by the Dubai Chamber of Commerce for such purpose.

The seat and place of arbitration shall be Dubai, United Arab Emirates. The language of arbitration shall be English, unless otherwise agreed in writing by the parties. The arbitral award shall be final and binding on the parties.

Nothing in this clause shall prevent Ocean Fara from seeking urgent or interim relief, debt recovery, cargo release protection, payment enforcement, injunctive relief, or protective measures before any competent court or authority in any relevant jurisdiction.

Ocean Fara may revise, update, amend, or replace these Terms & Conditions from time to time. The latest version may be published on the portal or otherwise communicated to customers.

Continued access to or use of the portal after such update shall constitute acceptance of the revised Terms & Conditions.

If any part of these Terms & Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

These Terms & Conditions, together with any quotation, booking confirmation, invoice, bill of lading, waybill, service agreement, privacy policy, written instruction, and other document issued or accepted by Ocean Fara, constitute the entire agreement between the customer and Ocean Fara in relation to the portal and related services.

By signing up, creating an account, submitting information, requesting a quotation, accepting an offer, placing a booking, uploading documents, issuing instructions, or using the Ocean Fara customer portal, you confirm that you are authorized to act on behalf of your company and that you accept these Terms & Conditions.

You further confirm that your company accepts legal responsibility for all information submitted through the portal, all booking requests made through the portal, all shipments arranged through Ocean Fara, and all invoices issued by Ocean Fara.

I have read, understood, and agreed to the Ocean Fara Customer Portal Terms & Conditions.